Returns & Exchanges
The Return and Exchange terms on this Site are only applicable to Products purchased on the Site. Please contact your retailer for all other returns and exchanges.
EVERLAST AUSTRALIA’s returns and exchange department operates Monday-Friday from Melbourne, Australia.
1. Pack your item in secure packaging.
2. Include a copy of your invoice or proof of purchase with your item.
3. Fill out the returns sheet, sent with your original order or click here to download a copy and send with the returned item/s to:
EVERLAST AUSTRALIA RETURNS
80 Berkshire Road
Sunshine, VIC, 3020
Phone: 1800 959 667
We recommend that return shipping to EVERLAST AUSTRALIA be via a prepaid & traceable method to ensure safe and documented delivery. EVERLAST AUSTRALIA takes no responsibility for missing incoming deliveries. The Products are Your responsibility until they reach EVERLAST AUSTRALIA. Please ensure You package your return to prevent any damage to the items or boxes. EVERLAST AUSTRALIA is not responsible for any items that are returned to it in error.
Once Your Products are received by EVERLAST AUSTRALIA, EVERLAST AUSTRALIA will send you an acknowledgement of receipt of Your Returned Products and will inspect them.
Please note that NO returns or exchanges can be made in person.
Please contact our Customer Service Team if you have special requirements regarding the return or exchange of Product.
EVERLAST AUSTRALIA cannot accept COD deliveries.
Please note that refunds will be issued to the original method of payment.
FAULTY RETURNS POLICY FOR REPLACEMENT, REFUND OR REPAIR
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Where permitted by law, all other rights are excluded.
EVERLAST AUSTRALIA will reimburse any reasonable shipping charges for return of goods that are deemed faulty.
CHANGE OF MIND RETURNS
If You change your mind, or make a wrong decision, EVERLAST AUSTRALIA will happily assist You with an exchange or refund, provided the Products*:
- are in saleable condition
- are in their original packaging with all tags, labels & hygienic protector still intact
- have not been worn, damaged or washed
- are accompanied by a valid proof of purchase including original invoice
- are returned up until 30 days from the date of purchase
*Change of mind returns are not available on items marked FINAL SALE, unless unknowingly sold with faults. Known faulty items marked as FINAL SALE cannot be returned.
Product will be exchanged for other items You choose or refunded to the original card of purchase.
The original shipping charges are not refundable, however if You are exchanging for an alternative item, You will not be charged postage for the first exchange. All subsequent exchanges will be charged postage at EVERLAST AUSTRALIA’s normal rates.