Frequently Asked Questions

How do I contact Everlast?

Everlast Customer Service is available via phone or email, to get in touch please visit our  Contact Us  page. Our hours of operation are Monday through Friday from 8am until 4pm AEDT (excluding public holidays).

I’m having trouble processing my order.

If you are experiencing difficulty placing an order on our website, please get in touch with Everlast Customer Service via customerservice@everlastaustralia.com.au or by calling 1800 959 667 between 8am - 4pm Monday to Friday.

How much is shipping and how long does it take?

All shipping information including shipping times and costs can be found in Shipping Information.

What forms of payment do you accept?

Visa,  Mastercard and PayPal.

What is your refund policy?

Our refund policy can be found in Returns and Exchanges. If you have a further query about a refund, return or exchange, please contact customerservice@everlastaustralia.com.au

My item is faulty, what do I do now?

Please refer to Returns and Exchanges on how to return with a faulty item.

I haven’t received my order within the delivery timeframe, what should I do?

Please contact our Customer Service Team via customerservice@everlastaustralia.com.au and we will further investigate your delivery.

I just placed my order but would like to cancel or change it.

Contact Everlast Customer Service as soon as possible to let them know that you’d like to change your order. However if the order has been despatched, you will have to return or refund your order and costs will apply. For further information, head to Returns and Exchanges.

Do you ship internationally?

At the moment, we only ship within Australia and to New Zealand.

How much will it cost if I order a heavy or bulky item?

Refer to the table for heavy/bulky items under Shipping Information.

I want to open my own gym and use Everlast equipment. How do I get a wholesale account?

Please get in touch with our Everlast Customer Service team who will help put you in touch with the relevant sales agent for your state for a wholesale order.

join #teameverlast
For exclusive deals and the inside scoop on all things boxing, mma and fitness!
join #teameverlast
For exclusive deals and the inside scoop on all things boxing, mma and fitness!