Frequently Asked Questions
How do I contact Everlast?
Please note: Our customer service hours have changed. If you need to speak with someone in Customer Service, please email firstname.lastname@example.org and a representative will get back to you as soon as possible.
Everlast Customer Service is available via phone or email, to get in touch please visit our Contact Us page. Our hours of operation are Monday through Friday from 8am until 4pm AEDT (excluding public holidays).
I’m having trouble processing my order.
If you are experiencing difficulty placing an order on our website, please get in touch with Everlast Customer Service via email@example.com
How much is shipping and how long does it take?
All shipping information including shipping times and costs can be found in Shipping Information.
What forms of payment do you accept?
Visa, Mastercard and PayPal.
What is your refund policy?
My item is faulty, what do I do now?
Please refer to Returns and Exchanges on how to return with a faulty item.
I haven’t received my order within the delivery timeframe, what should I do?
Please contact our Customer Service Team via firstname.lastname@example.org and we will further investigate your delivery.
I just placed my order but would like to cancel or change it.
Contact Everlast Customer Service as soon as possible to let them know that you’d like to change your order. However if the order has been despatched, you will have to return or refund your order and costs will apply. For further information, head to Returns and Exchanges.
Do you ship internationally?
At the moment, we only ship within Australia and to New Zealand.
How much will it cost if I order a heavy or bulky item?
Refer to the table for heavy/bulky items under Shipping Information.
I want to open my own gym and use Everlast equipment. How do I get a wholesale account?
Please get in touch with our Everlast Customer Service team who will help put you in touch with the relevant sales agent for your state for a wholesale order.